Sound Familiar?
Inconsistent Training Standard
You promoted your best server to train the last two new hires. She did her best. He winged it. The hire before that learned from whoever had time. Now three people are on the floor with three different versions of your service standard, and you can't figure out why the guest experience is inconsistent.
You're Booking Interviews... Again...
On average, it takes around 4-5 hours of your time per candidate (and that's assuming you find them quickly!) to go from job posting to hiring. And that's not even including the training!
Where Did They Hear That?
A new server finished their first week. You asked how training went. They said fine. You asked what they learned. They repeated back what the trainer told them, which was different from what you would have told them, which is different from what the menu says. You let it go because you had a full restaurant and no time to fix it that night.
If any of those sound familiar, you don't have a people problem. You have a system problem....
This is the system.

